delivery terms

The goods are dispatched immediately after receipt of the order. The items will only be sent to the address given, should you not be on site at the time of delivery, you would have to arrange a different form of delivery yourself. The dispatch takes place on average after 5 days at the latest. The entrepreneur undertakes to deliver on the 5th day after receipt of the order. The standard delivery time is 5 days, unless otherwise stated in the item description. The provider sends the order from its own warehouse as soon as the entire order is in stock there. The customer will be informed immediately of any delays. If the provider is not responsible for an obstacle to delivery, in particular force majeure or non-delivery by its own supplier, although a corresponding hedging transaction was concluded in good time, the provider has the right to withdraw from a contract with the customer. The customer will be informed immediately and services received, in particular payments, will be reimbursed.

The provider can withdraw from the contract if the goods are sold out during the customer's order.

Guarantee

Consumers are entitled to a statutory right to liability for defects in accordance with the relevant provisions of the German Civil Code (BGB) for the services offered. If there is a deviation from this, the warranty is based on the provisions in the General Terms and Conditions (GTC). If the customer is an entrepreneur, the warranty period for new goods is limited to one year. The provider is granted that he can choose between a repair or a new delivery in the event of a supplementary performance, if the goods are new and the customer is an entrepreneur. This does not apply to claims for damages by the customer due to injury to life, limb, health or essential contractual obligations which must necessarily be fulfilled in order to achieve the contractual objective. This also does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent. Otherwise, the statutory provisions apply.

Contract drafting

If the customer is an entrepreneur, the risk of accidental loss and / or accidental deterioration of the goods is transferred to the customer when the goods are handed over, or when the goods are dispatched to the selected service provider. The contract text is saved by the provider. The customer has the following option to access the stored text of the contract: The customer can view the text of the contract in our customer login. This area can be found on the following page: In our customer login. The customer can correct errors in the entry during the ordering process. To do this, he can proceed as follows: The customer can correct the entries during the order process, remove the product with the button, he puts the goods in the shopping cart, the customer looks at his goods and can make a correction before sending a binding order.

Right of withdrawal and customer service

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

In the case of a sales contract: on which you or a third party named by you who is not the carrier has taken possession of the last goods.
In the case of a contract for several goods that the consumer has ordered as part of a single order and that are delivered separately: on which you or a third party named by you who is not the carrier has or has taken possession of the last goods.
In the case of a contract for the delivery of goods in several partial shipments or pieces: on which you or a third party named by you who is not the carrier has or has taken possession of the last partial shipment or the last piece.
In the case of a contract for the regular delivery of goods over a specified period of time: on which you or a third party named by you who is not the carrier has or has taken possession of the first goods.
If several alternatives come together, the last point in time is decisive.

In order to exercise your right of cancellation, you must inform us (massageol-shop Einzelelfirma, Ute Keil, Kirchgasse 4 72124 Pliezhausen) about your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, fax or email) , to inform. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheap standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.

You must return or hand over the goods to Massageol-shop Einzelelfirma, Ute Keil, Kirchgasse 4 72124 Pliezhausen immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

End of revocation

Disclaimer of liability

Claims for damages by the customer are excluded, unless otherwise stated for the following reasons. This also applies to the provider's representatives and vicarious agents if the customer makes claims for damages against them. This does not include claims for damages by the customer due to injury to life, limb, health or essential contractual obligations that must necessarily be fulfilled in order to achieve the contractual objective. This also does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent. The customer has to check the delivered goods / products carefully before consumption / use. All warnings on the products / expiry date must be observed and read carefully. Any incompatibility or incorrect handling of the products on the part of the customer is the responsibility and responsibility of the customer; no liability is accepted for this. A culpable violation of the contract on the part of the customer, any claim / liability to Massageoel-shop is excluded and released, as well as any claims against third parties.

Assignment and pledge prohibition

Claims or rights of the customer against the provider may not be assigned or pledged without his consent, unless the customer has demonstrated a legitimate interest in the assignment or pledging.

Language, place of jurisdiction and applicable law

The contract is drawn up in German. The further implementation of the contractual relationship takes place in German. The law of the Federal Republic of Germany applies exclusively. For consumers, this only applies to the extent that this does not restrict any statutory provisions of the country in which the customer has his place of residence or habitual residence.

Severability clause

The ineffectiveness of a provision of these terms and conditions does not affect the effectiveness of the other provisions.